Returns of goods

We understand that the size or color might not be perfect on the first try. We offer two exchange options.

Fastest way: return and reorder

We recommend this as the quickest and most reliable option:

  1. Return the product as described above in the return section.
  2. Place a new order with the desired size or color.

Your new pair is reserved immediately, and if it’s in stock, we’ll ship it without delay. You won’t have to wait for the exchange process, which can take a few days after the returned item is received. We’ll refund the original product within the legal 14-day timeframe after it arrives at our warehouse.

Ideal if you're in a hurry or if the item might sell out quickly.

Exchange via form (takes longer)

If you don’t want to place a new order, you can return the item with the exchange form:

  1. Fill in and print the exchange form.
  2. Indicate the desired size or color you want to exchange the product for.
  3. Pack the item – clean, unused, in its original packaging.
  4. Send it to this address:
    Skladon – Skinners
    Průmyslová 377
    742 51 Mošnov
    Czech Republic
    If you need a contact for the courier, use this phone number: +420 731 460 751
  5. All done! Once we process the package, we’ll refund your money (no later than within the legal 14-day period after receipt).

Exchange form

Note

  • We do not reserve the new pair. The exchange is processed only after we receive and inspect the returned item within a few business days.
  • If the requested size/color sells out in the meantime, we’ll refund your money.

Important restrictions

  • Skinners (e.g. Comfort 2.0) cannot be exchanged for hygiene reasons. If they don’t fit, you can return them within 14 days and order a different variant.
  • Shoe exchanges are only possible for the same model (e.g. Globetrotter Navy for Globetrotter Cloud Grey). You cannot exchange one type of shoe for another (e.g. Moonwalker for Easygoer).
  • You can only exchange size or color.